Salesforce Service Cloud
Welcome to SPM Global Technologies – Salesforce Service Cloud Service Providers & Service Cloud Vendors! SPM Global Technologies is supporting the collective performance and growth rate of businesses in diverse sectors by providing customized Salesforce Service Cloud managed services and Service Cloud trainings over the years.
What is Lightning Salesforce Service Cloud ?
Service Cloud is the world’s leading customer relationship management (CRM) platform designed for sales professionals to help them streamline and automate service processes and workflows. The customizable features and capabilities help the businesses improve foster one-to-one marketing relationships with customers across multiple channels and devices. Salesforce Service Cloud Lightning listens and responds to customers concerns across all the key social platforms and route the case automatically to the available appropriate agent.
SPM Global Technologies helps you with proven expertise as a Service Cloud consultant , Service Cloud support services provider and Service Cloud third party vendor to integrate, configure, and implement Salesforce Lightning Service Cloud with existing system in addition to providing Service Cloud trainings. Over the years, we have served numbers of commercial establishments, small to medium organizations, enterprise businesses, and others by integrating, implementing, configuring Salesforce Service Cloud technology. As a top-performing Service Cloud third-party vendor, we manage and support Service Cloud services to help you improve service quality and CRM effortlessly.
Features & Functionalities of Salesforce Service
Why Do You Need To Adapt Service Cloud? The long list of unmatched advanced features and functionalities makes Salesforce Service Cloud a must-have power to foster service management that enables the organizations to work with channel partners and customers with much improved efficiencies.
Functionally, when you think of Salesforce Service Cloud Vs Sales Cloud - Service Cloud meets the needs of customer service executives and their leaders, while Sales Cloud is designed for Sales Managers and Sales Executives.
The most benefited business sectors by adapting Service Cloud include:
- Consumer packaged goods / Retail
- Healthcare
- Public Sector
- Manufacturing
- Life Sciences
- Non-Profit
- Media
Higher Ed
Our highly experienced certified Salesforce Service Cloud experts optimize each feature and functionality in line with concerned objectives as well as to maximum ROI. The top ten key features and capabilities that make Service Cloud a must-have to increase retention, loyalty, sales, and satisfaction include:
Case Management
The feature facilitates the agents to use Service Console to manage multiple cases in parallel across multiple channels. Case management can be accessed through mobile apps; therefore, it frees the agents from geographical boundaries.
Service Process Automation
Unique artificial intelligence (AI) automates the entire service and support process.
Omni Channel Routing
It drives in a facility to automatically directing the cases and leads to a particular agent based on availability, capability, and required skill set. Service managers have complete view of routing and agents’ response to the routed cases and leads.
Computer Telephony Integration
CTI empowered with Service Cloud Einstein bots helps the organizations to manage service calls to and from customers more effectively in an effortless manner because the service professionals have complete data-enriched information about the customers readily available.
Asset & Order Management
The customer-first order management system is designed on #1 CRM –Salesforce. It automates order fulfillment, invoicing, shipment, supply chain workflow, payment capture, scaling etc.
Agent Workspace
The customizable comprehensive user interface (UI) supports the customer service agents by providing a range of data-driven analytics, customer views and productivity tools.
Knowledge Management
It helps the agents to access and create required resources with the help of the Salesforce Service Cloud knowledge base; the compiled information supports the agents to find the answer quickly and to render the services faster.
Seven Benefits of Salesforce Service Cloud- Why You Should Embrace Service Cloud:
1. 26% customer retention increase
2. 22% less support cost
3. 28% agent productivity increase
4. 31% faster resolution of cases
5. 35% improvement in customer satisfaction
6. A step-by-step process for faster service
7. Service Cloud 360 helps to tap potential customers on their favorite channels
Service Enablement with Service Analytics
A unified dashboard, empowered with Salesforce Chatter and Salesforce Einstein, facilitates the service managers to access the reports, backlog analysis, case history, case volume, chatbot performance, and agents’ activities / performances. Service Enablement lets the managers assess the gaps in process, supports, and resources that harm the productivity and performance of service professionals.
Automation with Macros
The feature saves considerable time that organizations waste on repetitive tasks for CRM. Our Salesforce Service Cloud support professionals automate your customer service tasks by configuring MuleSoft solutions to integrate ERP, CRM, and other applications.
Field Service
It allows the sales and service professionals to cooperate better with field executives. Field service integration allows appointing the field service workers as well as to manage their workload and track the progress.
Salesforce Service Cloud Support Services-We Offer with a Difference
SPM Global Technologies is a prominent entity in Salesforce support & maintenance services delivered across a range of business sectors following B2C and/or B2B model/s. Our years of experience in providing tailor-made Service Cloud managed services to global clients as a service provider and Service Cloud consultant helps us understand your concerns in-depth. The range of Service Cloud support services, we offer assures you of the best experience of advancing and improving strategic customer services at least investment, including but not limited to:
Salesforce Service Cloud Certification Trainings- We Conduct the Best:
As being one of the top Service Cloud vendors, SPM Global Technologies conducts robust Service Cloud certification trainings allowing you to choose instructor-led training or self-paced learning module. Our experienced Service Cloud trainers follow the robust curriculum to help you pass the relevant Salesforce Service Cloud certification exam in the first go and to get globally acknowledged Salesforce credentials for high in-demand job roles like:
- Service Cloud Consultant
- Field Services Lightning Consultant
- Platform Developer I
- Certified System Architect
- Certified Application Architect
- Pardot Consultant/Pardot Specialist
- Certified Technical Architect
- Mobile Solutions Architecture Designer
Why Choose SPM Global Technologies as Service Cloud Managed Services Provider:
We have experience and global exposure in creating blueprints for our customer’s optimized CRM improvement needs so that their services are prompt, scalable, streamlined, automated, and efficient. We have proven capabilities for task-oriented roles like Salesforce Service Cloud service providers, Service Cloud Consultants, Service Cloud third-party vendors, etc. We have many reasons to be your preferred partner for embracing Salesforce Service Cloud:
- In-house certified Salesforce Service Cloud experts for quick resolution of issues
- Experienced Service Cloud specialists to understand your improvement plans
- Dedicated Service Cloud professional consultants for optimizing the Service Cloud integration
- Industry best security of sensitive information
- Fixed-price model
- Service Cloud monitoring managers to ensure best-in-class quality customer service
- Authorized Service Cloud third-party vendor for cost-effective trainings and remote support
Frequently Asked Questions
As being the authorized Salesforce vendor, we conduct a range of Salesforce trainings for top-in-demand Salesforce certifications like Salesforce Administrator and App Builder, Salesforce Sales Cloud Consultant Certification, Salesforce Marketing Cloud Consultant Certification, Salesforce Marketing Cloud Email Specialist Certification etc.
Salesforce Service Cloud is focused more to help businesses sell services and products by resolving the cases faster with automation and knowledge base. Service Cloud managed services are highly effective for selling services in a better way. Sales Cloud is more focused to help the businesses generate more leads and opportunities to sell. Customer engagement for improved CRM is the combined trait of both.
Yes, Salesforce offers free trial of Service Cloud with limited features and capabilities.
Salesforce Lightning Service Cloud support services empower the agents to respond the customers on any platform quickly, relevantly and efficiently. The in-built knowledge base provides a 360-degree view of customers to improve technical expertise of agents.
Following are key objectives that are met by the majority of Service Cloud users:
- • Personalized Service
- • Faster customer support
- • Always on Service - 24/7 availability
- • Upgrade your data infrastructure.
- • Multi-channel and multi-device customer support
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