Success Story for BMC Remedy to SNOW Migration

Opportunity

We provided support to one of our customers during their migration from BMC Remedy to ServiceNow. The scope of the project involved migrating a substantial amount of ITSM data, including over 1.5 million incidents, a million change requests, as well as numerous issue and service requests records, all of which had various attachments. Additionally, we were tasked with migrating their Configuration Management Database (CMDB), which included CI links.

Solution

To expedite the data transfer and ensure data integrity was maintained throughout the process, we utilized a pre-built adapter for Remedy to ServiceNow migrations. With our certified specialists, we were able to seamlessly connect directly to the source system, facilitating a smooth transition to ServiceNow.

Business Impact

Completing the project within a short timeframe of less than twelve weeks was a significant achievement for the organization as it helped them to minimize downtime and operational disruption caused by the transition. A prolonged migration process could have resulted in lost business opportunities and decreased productivity.

Testimonial

SPM’s expertise made our BMC Remedy to ServiceNow transition seamless. They completed the project in under twelve weeks. Their dedication and support exceeded our expectations, and we highly recommend them. – IT Manager