BMC Client Management

BCM (BMC Client Management) is a fully customizable integrated solution designed to help the enterprises to improve the services to end users while maintaining compliance, reducing security risk, and minimizing cost. The advanced scope of features delivers multidimensional benefits and ultimate satisfaction to each user. It is power packed with role specific features and functionalities that make it a great CRM choice for any size organization.

BMC Client Management: The Best CRM Software You Can’t Afford To Miss

Client management takes care of all the aspects of the working relationship between the clients and the company ensuring to deliver the highest quality deliverables and customer satisfaction. It is a comprehensive process for managing the relationship with all the clients- previous, present, and potentially would-be. Satisfied clients drive the businesses to grow steadily with remarkable branding and referrals but each client has different parameters to judge your performance. BMC Business Client Management (BCM) implementation helps you know and retain your customer base better with improved service and support quality as well as to register sustainable growth rate by expanding it at reduced cost of CRM.

Why You Need BCM Implementation – Top Twelve Benefits of BCM:

1. Improved customer experience
2. Better focused marketing with a reduced potential of vulnerabilities
3. Better support for the service desk to

• Reduce patch time up to30%
• Lower deployment time up to 80% for OS and application
• Decrease post-PC migration service desk calls up to 80%
• Up to 100% within 24 months of BMC implementation

5. Maximized software licenses
6. Word of mouth publicity
7. Increased revenue
8. Tapping new possibilities
9. Brand image strengthening
10. Improved possibility of multiple/repeat orders
11. Increased customer lifetime value (CLTV)
12. Reduced customer churn rate
13. Data building for progressive planning

Scope & Features of BMC Client Management:

An integrated endpoint client management system provides data-driven deep insights to automate and streamline client relationship management. BMC makes the IT managers more efficient and powered to automate client management functions resulting in improved IT efficiency, reduced operating costs, and enhanced end-user productivity. It facilitates the concerned IT department to understand, plan, control, automate, and secure the client support systems. BMC Client Management integration encompasses:

• Inventory management – Helps the businesses to make effective decisions
• Compliance management – Helps to evaluate & remediate compliance requirements
• Patch management – Secures threats to operating systems and applications
• Event management: Improves alerting capabilities to proactively automate and remediate if an infrastructure event occurs
• Device security: Helps to manage all the anti-spyware and antivirus software from a single source
• Deployments – Ensures the latest software deployments in a heterogeneous environment
• Mobile device management – A single interface allows IT administrators to manage users’ mobile devices
• Remote management – Supports IT managers to respond quickly in a virtual workplace
• Software license management – Reduces audit failures by understanding the usage of the software license
  The core functions of BMC Client Management include discovery/inventory, application usage, OS deployment, software deployment, direct access, USB & port security, power management etc.

Understanding User Types for BCM Implementation:

The user in BMC Client Management is any member allowed for system login having at least one client in the network. Users can execute specific tasks having access through Agent Interface following operational rules assigned by the administrator. The users don’t have access to console. There are two types of users: primary user and secondary user. A device can have only one primary user but it can have more than one secondary user.

Wrap-up for BCM Implementation:

BMC Client Management is available on-premises or on-demand. The improved capabilities for endpoint troubleshooting and cyber threat secured management from integrated solutions drive the enterprises to achieve a sustainable growth rate. The multiple benefits of BCM implementation make BMC a preferred choice for comprehensive digital enterprise management focused on customer satisfaction, retention, and relationship.

BCM Service Providers like us offer comprehensive Client Management Services, specializing in BCM Managed Services. When businesses seek expert guidance, a BCM Consultant from SPM Global Technologies ensures robust BCM services. With the expertise of BCM Service Providers, clients can confidently navigate and strengthen their business continuity strategies, safeguarding their operations effectively. Contact us today for a free consultation.